Welcome to the Big Green Smile Shop FAQ page! We’re here to help you navigate your journey toward sustainable living with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly support team.
Product Questions
1. What types of products do you offer?
We specialize in natural and eco-friendly products designed for conscious families. Our range includes All Purpose Cleaners, Baby Skin Care items (like Baby Washes, Shampoos, and Wipes), Anti-Wrinkle treatments, Bath & Shower essentials, Body Lotions, Cleansers, and more. All our products are crafted with sustainability in mind, using gentle, planet-positive ingredients.
2. Are your products safe for babies and sensitive skin?
Absolutely! Our Baby Skin Care line, including Baby Washes and Wipes, is formulated with natural, gentle ingredients to ensure safety for delicate skin. We prioritize purity and sustainability, so you can trust our products for your little ones and the whole family.
3. Do you have biodegradable or eco-friendly options?
Yes, we offer Biodegradable Bags and other environmentally friendly products. Our entire selection is curated to support a greener lifestyle, reducing your carbon footprint while maintaining effectiveness.
Shipping and Delivery
1. How long does order processing take?
Orders are processed within 1-2 business days. During busy periods, it may take up to 3 days. We handle each order with care to ensure your natural wellness products are ready for their journey to you.
2. What are your shipping options and costs?
- Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Delivery takes 10-15 business days after shipping, ideal for quicker needs like baby care or cleaning supplies.
- Free Shipping: Available for orders over $50 via EMS. Delivery typically takes 15-25 business days after shipping, perfect for stocking up on favorites.
3. Do you ship worldwide?
We ship globally to share natural alternatives with conscious families everywhere. However, we currently cannot deliver to some Asian countries and remote locations due to logistical limits. We’re working to expand our reach while upholding reliable service.
4. Why might my delivery be delayed?
Delivery times are estimates and can vary due to customs, weather, or other factors beyond our control. We appreciate your patience as we navigate global shipping while staying true to our environmental values.
Returns and Refunds
1. What is your return policy?
We offer a 15-day return policy from the date you receive your items. If anything isn’t right, contact us for a hassle-free return. Your satisfaction with our planet-positive products is our top priority.
2. How do I initiate a return?
Please email our support team at [email protected] with your order details and reason for return. We’ll guide you through the process to ensure a smooth experience.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, making your shopping experience easy and trustworthy.
2. Is my payment information secure?
Yes, we use trusted payment gateways to protect your data. Your financial information is handled with the same care as our natural products—safely and responsibly.
Account and Support
1. How can I contact customer service?
For any questions, email us at [email protected]. We’re here to assist you with product inquiries, order issues, or general support.
2. Do I need an account to shop?
No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track your sustainable shopping journey.
Thank you for choosing Big Green Smile Shop—where every delivery brings you closer to a cleaner, greener lifestyle! If you have more questions, don’t hesitate to reach out. 🌿