Privacy Policy

Last Updated: January 2024

At Big Green Smile Shop, we believe that protecting your privacy is as important as providing you with natural, sustainable products. Just as we carefully select ingredients for our baby skin care and eco-friendly cleaners, we approach your personal data with the same level of care and responsibility.

1. Information We Collect

To provide you with our sustainable shopping experience, we collect:

• Personal Information: Name, email address, shipping address, and contact details when you place orders for our body washes, baby wipes, or anti-wrinkle treatments
• Payment Information: Credit/debit card details or PayPal information processed through secure payment gateways
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Preferences: Your product interests in categories like baby weaning, beauty oils, or biodegradable bags

2. How We Use Your Information

We use your data to create the same gentle, effective experience you expect from our products:

• Process your orders for natural body lotions, cleansers, and baby care products
• Provide customer support that’s as responsive as our baby skin care is gentle
• Improve our website and product selection based on your preferences
• Send order confirmations and shipping updates
• Comply with legal obligations and prevent fraud

3. Data Sharing and Disclosure

We treat your data with the same integrity we bring to our product formulations:

• Service Providers: We share necessary information with trusted partners like payment processors (Visa, MasterCard, JCB, PayPal) and shipping carriers
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred
• Never Sold: We do not sell your personal information to third parties

4. Data Storage and Security

Your security is our priority, just as ingredient purity is in our bath salts and body scrubs:

• Data is stored on secure servers with industry-standard encryption
• Payment information is processed through PCI-compliant gateways
• We implement appropriate technical and organizational security measures
• Regular security assessments ensure ongoing protection
• We retain data only as long as necessary for business purposes

5. Your Rights and Choices

You have control over your data, just as you have choices in our sustainable product range:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Like our biodegradable bags, we aim for transparency in our digital practices:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how customers navigate our site
• Preference Cookies: Remember your settings and product preferences
• Marketing Cookies: Show relevant products like day cream or baby washes

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. International Data Transfers

While we ship globally (excluding some Asian countries and remote locations), your data may be processed in different jurisdictions. We ensure adequate protection through standard contractual clauses and other safeguards.

8. Children’s Privacy

Our children & teens products are designed for young users, but our website is not intended for children under 16. We do not knowingly collect data from children without parental consent.

9. Changes to This Policy

We may update this policy as our business evolves, just as we continuously improve our product formulations. Significant changes will be communicated through our website or email.

10. Contact Us

Thank you for trusting Big Green Smile Shop with your sustainable lifestyle needs. We’re honored to protect your privacy while helping you make greener choices.

Happy sustainable shopping! 🌿